In partnership with: Below are the terms of sale (standard terms of sale, unless the context otherwise requires, includes any   special terms agreed in Writing between the Buyer and the Seller), warranty and claims policy for the   commercial relationship between Iberhermes (here in after the "Seller") and its clients (here in after   the “Buyer"). 1.Price of the Goods: The prices invoiced to the Buyer are prices without taxes, but with packing included. 2.1 Delivery: Any dates quoted for delivery of the Goods are approximate only, the Seller shall not be   liable for any delay in delivery of the Goods however caused. 2.2 Except as otherwise stated by writing, the delivery shall be deemed made through and from a   simple notice to the Buyer. Belongs to the Buyer the responsibility to choose the carrier and verify track shipments 2.2.1 Delivery of the Goods shall be made by the Buyer collecting the Goods at the   Seller’s premises at any time after the Seller has notified the Buyer that the Goods  are ready for collection or, if some other place for delivery is agreed by the Seller, by the Seller delivering the Goods to that place. 2.3. In the case of Goods to be delivered at the Seller's premises, the Buyer fails to take delivery of the   Goods within 7 working days of being notified by the Seller that the Goods are ready for collection or, in the case of Goods to be delivered. otherwise than at the Seller's premises, fails to give the Seller adequate delivery instructions at the   time stated for delivery, then, without limiting any other right or remedy available to the Seller may:  2.3.1 choose the carrier and deliver the goods to the Buyer without assuming or being responsible for   the cost of shipping and insurance of the goods. 2.3.2 store the Goods until actual delivery and charge the Buyer for the reasonable costs (including insurance) of storage. 2.3.3 sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and   selling expenses) account to the Buyer for the excess over the price under the Contract or charge the   Buyer for any shortfall below the price under the Contract. 2.4 Property of the Goods: The whole title to the property in the Goods shall not pass to the Buyer until the Seller has received in cash or cleared funds payment in full of the price of the Goods. Until such   time as the whole title to the property in the Goods passes to the Buyer. The Seller reserves the title to the property in the Goods, which according to the previous section 2.2 shall be considered as delivered after the notice of the availability. 2.5 It shall be the Buyer's responsibility to ensure that the Goods are suitable for the Buyer's intended   purpose for the Goods, including without limitation the use or operation of the Goods in conjunction   with parts, material or equipment which have not been supplied by the Seller. Any knowledge that the   Seller has of the of shipment. The consideration to define the expiration date of the warranty will be   the first expiry of the  above.  2.6 No order which has been accepted by the Seller may be cancelled by the Buyer except with the   agreement in Writing of the Seller and on terms that the Buyer shall indemnify the Seller in full against   all loss (including loss of profit), costs (including the cost of all labor and materials used), damages,   charges and expenses incurred by the Seller as a result of cancellation. No cancellation shall be   permitted once any Goods have been delivered or tendered for delivery. 2.6.1 The Seller reserves the right, by giving notice in Writing to the Buyer at any time before delivery, to increase the price of the Goods to reflect any increase in the cost to the Seller which is due to any factor beyond the control of the Seller (such as, without limitation, any foreign exchange fluctuation,   currency regulation, alteration of duties, significant increase in the costs of labor, materials or other costs of manufacture), any change in delivery dates, quantities or specifications for the Goods which is   requested by the Buyer, or any delay caused by any instructions of the Buyer or failure of the Buyer to give the Seller adequate information or instructions.  2.7 Except as otherwise stated in the Seller’s Written quotation and unless otherwise agreed in Writing   between the Buyer and the Seller, all prices are given by the Seller on an ex works basis, and where the Seller agrees to deliver the Goods otherwise than at the Seller’s premises, the Buyer shall be liable to   pay the Seller’s charges for transport, packaging and insurance.  2.8 An order only may be cancelled or modified by the Buyer within 10 working days except with the   agreement in Writing of the Seller, afterwards in all cases the Buyer shall indemnify the Seller in full   against all loss (including loss of profit), costs (including the cost of all labor and materials used),   damages, charges and expenses incurred by the Seller as a result of cancellation. No cancellation.  Warranty and Claims Policy 1.Claims (Defect on Arrival/Origin) - DOA .  Any Buyer’s claim based on any defect or condition of the product must be notified to the Seller within   7 working days. If the goods have not been rejected at delivery and the Buyer has not reported any   incidence in the abovementioned period, the Buyer is not entitled to return the product to the Seller as   Defect on Arrival, so the Buyer should process an RMA.  When a valid complaint about the quality of any product or for some reason it does not meet the   required specifications and it was notified to the Seller under the abovementioned terms, the Seller   will repair or replace the product, or the component for free.  2.Warranty Period - RMA: 2.1 LCD-TFT Display: 1 year. 2.2 Power supply: 1 year. 2.3 Touch Screen: 1 year since the Buyer’s date of use or 18 months from our date of shipment. The consideration to define the expiration date of the warranty will be the first expiry of the above.  2.4 Other components: 2 years.  3. The warranty will be lost and the Seller shall be under no liability under any of the following circumstances:  3.1. if the total price for the Goods has not been paid by the due date for payment. The above warranty does not extend to parts, materials or equipment not sold by the Seller. The Seller shall be under no   liability under the above warranty (or any other warranty, condition or guarantee) if the total price for the Goods has not been paid by the due date for payment.  3.2. if the Buyer or any third party on the Buyer’s behalf adapts, modifies, corrects, changes or   interferes with the Seller’s integrated product or label without the Seller’s written consent.  3.3 If the Buyer or any third party on the Buyers behalf alerts, adapts, amends, modifies, changes or   otherwise interferes with the Goods or label in any way without the prior written consent of the Seller . 3.4 If the Buyer or any third party, company or person, beyond to the Seller’s adapts, amends,   modifies, changes , open or otherwise interferes with the Goods or label in any way without the   written consent of the Seller. 3.5 If the Buyer or any third party on the buyer’s behalf incorporates, the Goods into a third party   product not specified by the Seller as being compatible with the Goods and in any event, the Buyer fails   to do so in accordance with the Seller’s Product Manual.  3.6 in respect of any consequential failure or limitation in the use or operation of the Goods or in   respect of performance or safety of the Goods when used in conjunction with parts, materials or   equipment which have not been supplied by the Seller, wildful damage, negligence, abnormal working   conditions, failure to follow the Seller’s instructions (whether oral or in Writing), misuse or alteration or   repair of the Goods without the Seller’s approval.  3.7 if any damage caused by a Buyer’s wrong integration or potential electrical problems associated   with it. 3.8 If the damage has been caused by product functioning external elements, such as vandalism,   product changes, contact with liquids, or any improper use of it.  3.9 in the event that the Buyer fails to return the Goods to the Seller with their accompanying barcode   and/or serial number and/or the quality inspections tag or label it should have.  4. Application procedure for reparations or replacements of products under warranty or out of   warranty - RMA / DOA.  4.1 In case of the suspicion that the Goods may be defective or damaged, the Buyer should contact   with the Seller’s technical department, which after a brief phone verification, will decide whether to   open an RMA / DOA, in which case will be assigned a number and sent an RMA / DOA form. The Buyer   should fill in the form and send it along with a copy of the invoice.  4.2 The Buyer shall return the Goods prepaid to the address provided by the Seller along with the filled RMA / DOA form, which shall contain the assigned number.  4.3 The Seller, after checking the Goods will report to the Buyer the type of defect the Goods may suffer. If the damage is related to a defect or fault during the manufacturing process, the Seller may:  a)Repair the Goods with reparation costs afforded by the Seller, as long as there is not any reason why the warranty is lost or the warranty period has not expired.  b) Pay back the amount the Buyer paid for the Goods already under warranty. In both cases, the Buyer acquit the Seller from any responsibility for any prejudice could have had ,   either lack of benefits in any business may have or have had or for any penalty had to face.  In all cases the Seller´s responsibility is limited to the amount or value of the Goods subject to RMA.  If the analysis of the Goods determines the damage is unrelated to a defect or fault during the   manufacturing process, or the warranty period expired, or there is any reason why the warranty is lost ,   the Seller shall inform the Buyer of the problem in detail, and the reparation cost.  If the Buyer accepts that the product should be repaired, the Buyer must confirm it with a new order   showing the quoted price, the Goods will be at Buyers disposal as soon the reparation is completed,   and with payment terms agreed with the Buyer.  4.4 Regarding the charges: 4.4.1 If the analysis of the Goods determines the damage is related to a defect or fault during the   manufacturing process, or is within the warranty period, the Seller shall repair the Goods and provide   them in the same packaging conditions, same condition and accessories which they had been received   from the Buyer and will return them to the Buyer delivery prepaid at the same address which the   Goods were sent originally. 4.4.2 If the Goods reparation cost is afforded by the Buyer, the Goods will remain in the warehouse in   storage awaiting for instructions from the Buyer on the carrier they want to use, due to the delivery   expenses will be at Buyer's account.  © Iberhermes 2017 inform@iberhermes.com Terms and Conditions  /  FAQs